UCLA Extension

Emotional Intelligence: Leading and Working in a Diverse Workforce

Course No. D1, Period 4

A key asset for today’s manager is the ability to convert potentially negative energy into a positive and productive force. Emotional Intelligence is widely acknowledged as a critical component of interpersonal and professional effectiveness. This course presents a new paradigm of the critical intersection of Emotional Intelligence and diversity, and gives managers an opportunity to gain insight, skills, and tools to build cohesive and productive workgroups that make the most effective use of differences and leverage the power of emotions to increase effectiveness.

Topics include assessing your Emotional Intelligence and diversity competencies in managing differences among members of your team; learning methods to manage emotions triggered by differences; helping your staff deal effectively with change and ambiguity; developing empathy as a step toward building trust and connection; creating an inclusive, healthy, hospitable, and engaging work climate; gaining tools to manage difficult emotions encountered at work; and converting unhealthy self-talk to productive messages.

Jorge Cherbosque, PhD

Director, Emotional Intelligence and Diversity Institute, Los Angeles; Counseling Psychologist and Director, Staff and Faculty Consultation and Counseling Center, UCLA

Jorge Cherbosque has directed the UCLA Staff and Faculty Consultation and Counseling Center for the past 17 years, and for over 2 decades has been a speaker, trainer, and consultant for various Fortune 500 companies.

Dr. Cherbosque’s approach is geared toward 4 interrelated goals: to impart at least 1 practical idea that participants can apply to their family and home life; 1 they can apply to their work life; and one for their self-development. The fourth goal is to create an environment of safety and joy because he believes that is how real learning best occurs.

His recent clients include Cox Communications, Knight Ryder Digital, Chase Manhattan Bank, Verizon, Herbalife, General Motors, and Neutrogena. He has published numerous articles in scholarly journals and is writing a book on emotional intelligence and diversity. He received a MS and PhD in Psychology from USC.


Better prepared to recognize strengths, differences in cultures, emotions, sensitivities, fears and much more. Very informative and very enjoyable. Thank you.”
– Linda Coughlin, Repair Customer Service Manager, Teledyne Controls