UCLA Extension

High-Impact Communication Techniques for the Technical Professional

Course No. C3, Period 3

Research shows that most unhappiness in the technical business world comes not from poor technical skills, but from poor communication. Effective communication plays a pivotal role in nearly every aspect of business. Skilled communication impresses colleagues and customers, promotes the effective flow of information, and creates a more harmonious and productive business environment. It also can add to a technical professional’s value and potential for growth within an organization.

Learn a set of communication tools, techniques, and strategies to address difficult communication situations. Instruction covers how to effectively communicate with people whose personality and behavioral styles are different from yours; how to deal with indecision; the key elements of effective and productive meetings, how to better handle negative communication behaviors such as arrogance,criticism, negative attitude, etc. and how to clarify work requests and eliminate wasted effort.

Self-assessment surveys are used to better understand one’s communication tendencies as well as those of others. Real-life scenarios assist with the application process.

hyde_lauraLaura G. Hyde, MEd

President, Morgan Training Company, Yorba Linda, California

Laura Hyde focuses on applying principles of psychology to the technical communication and persuasion/“selling” environment. Drawing on her extensive experience in the computer hardware and software industry, she has developed an approach that has been enthusiastically embraced by technical professionals. Ms. Hyde has a passion for filling the “tool boxes” of technical professionals with tools, strategies, and techniques that they can immediately utilize in their jobs to improve their effectiveness and efficiency. In addition to providing corporate training, Ms. Hyde is often called upon to speak at regional and national conferences on business development and communication effectiveness for technical enterprises. Recent clients include Robert Bosch Corp., Philips Semi-conductors, GE, Honeywell, Siemens, Plantronics, Lawrence Livermore, and Los Alamos National Laboratories.


This course was excellent. I could listen to Laura all day. Very relevant to the workplace.”
– Ritz Gonzales, Senior Manager, Sandia National Laboratories