UCLA Extension

Managing Across Generations: Understanding a Dynamic Workforce

Course No. A2, Period 1

Technical managers are often promoted into management due to technical skills but often find themselves overwhelmed with the challenge of both leading and taking responsibility for the work of others. The inability to overcome the challenges often leads to over-functioning (doing other people’s work for them) resulting in burnout or frustration that manifests itself in a disconnect with employees.

Management is not getting less complex and therefore requires new competencies. One such competency is understanding a diverse workforce. It is possible you could be managing five different generations. We will explore motivation, recognition, training, reward, feedback, and other critically important management competencies as they relate to each generation. Whether you are managing a younger generation, your generation, or an older generation you will learn skills that will help you manage them all.

Learning Outcomes:

  • Explain the dynamics at play in a multigenerational workforce
  • Describe the theoretical framework for thinking about generations
  • Use nine competencies critical to managing today’s workforce
  • Describe challenges young professionals face when entering the workforce and how to help them
  • Recognize and address personal and organizational bias
  • Develop emerging leaders
  • Work cross-generationally

Chip Espinoza, MA, PhD

Dean of Strategy & Innovation, Vanguard University

Chip Espinoza is a nationally recognized expert on the Millennial generation, a content expert for CNN on the subject of Millennials in the workplace and a consultant for The Boeing Company, Microsoft, Schneider Electric and Special Olympics, among others. He has been featured on Fox News, CBS Radio, Fast CompanyFortune, and Harvard Business Review and he serves as the academic director of the Organizational Psychology and Nonprofit Leadership programs at Concordia University Irvine.

He was recently named a top 15 global thought leader on the future of work by the Economic Times. Chip co-authored Managing the Millennials: Discover the Core Competencies for Managing Today’s Workforce, Millennials@Work: The 7 Skills Every Twenty-Something Needs To Achieve Greatness At Work, and Millennials Who Manage: How To Overcome Workplace Perceptions and Become A Great Leader.