UCLA Extension

Leading Change: Understanding the Emotional Process

Course No. B1, Period 2

The Leading Change course is not about making decisions or operational strategy but understanding why people and the organizations they work in struggle to embrace and execute change initiatives. We will explore the role of the managerial leader in relationship to the emotional processes organizations experience when change is required.

Learning Outcomes:

  • The role of formal and informal leaders in change initiatives
  • Common themes in change theory
  • Change as a new norm
  • The role of listening to effect change (people tend to support what they help to create)
  • The emotional processes in organizations that undermine successful change initiatives
  • How managerial leaders get sabotaged in the change process
  • Embracing and overcoming resistance to change
  • How the life-cycle of an organization relates to change initiatives incremental to transformational change
  • Embedding change in organizational culture

Chip Espinoza, MA, PhD

Vanguard University, Dean of Strategy & Innovation

Chip Espinoza is a nationally recognized expert on the Millennial generation, a content expert for CNN on the subject of Millennials in the workplace and a consultant for The Boeing Company, Microsoft, Schneider Electric and Special Olympics, among others. He has been featured on Fox News, CBS Radio, Fast CompanyFortune, and Harvard Business Review and he serves as the academic director of the Organizational Psychology and Nonprofit Leadership programs at Concordia University Irvine.

He was recently named a top 15 global thought leader on the future of work by the Economic Times. Chip co-authored Managing the Millennials: Discover the Core Competencies for Managing Today’s Workforce, Millennials@Work: The 7 Skills Every Twenty-Something Needs To Achieve Greatness At Work, and Millennials Who Manage: How To Overcome Workplace Perceptions and Become A Great Leader.