UCLA Extension

REMOTEtional Intelligence: Deliver Optimal Performance Anywhere

Course No. C1, Period 4

In this course, you’ll learn key insights from the book REMOTEtional Intelligence. You’ll learn how 15 emotional intelligence traits can help you overcome remote work challenges. Emotional Intelligence is a set of emotional and social skills that establish how well we perceive and express ourselves, develop and maintain relationships, cope with challenges, and use emotional information. It has great utility in remote work situations. It can help you become more self-reliant when working autonomously, control perceptions by projecting a sense of presence, drive and deliver optimal performance, build high-trust relationships and communicate more effectively. Learn how you can build power skills like Empathy, Emotional Awareness and Impulse Control through practical tactics you can apply immediately for productive outcomes.

In this course, you’ll learn how to:

  • Describe how emotional intelligence can enhance remote work performance
  • Explain why remote work will remain relevant after you return to the office
  • Identify 15 relevant emotional intelligence traits
  • Describe 10 ways to really combatting Zoom fatigue
  • Describe 10 things you can expect when you return to the office
  • Learn the importance of result-oriented meetings
  • Describe four trust quadrants
  • Explain why trust-building tactics must be catered to professionals in each trust quadrant
  • Use emotional intelligence to overcome remote work challenges
  • Practically define emotional intelligence Explain why it’s important to re-think performance
  • Define effective communication
  • Describe a process for simplifying the communication process

Jerry Reed, PMP, MCPReed_Jerry

Project Manager, AT&T Wireless, Cerritos, California

With over 20 years of project management experience, Jerry Reed has led capital-intensive projects across the defense, public utility and telecommunication industries. Mr. Reed manages data center projects for AT&T. During his career with AT&T, he has pioneered build standards which are still in use today. He has delivered leadership seminars for project professionals at PMI® and AT&T.

Mr. Reed holds a Bachelor of Science degree in Mechanical Engineering from the University of Illinois, at Urbana-Champaign. He has earned several distinctions within the Project Management field including the PMP® designation, a Master’s Certification in Project Management, a Technology Specialist certification from Microsoft® and the Six Sigma Green Belt.

Mr. Reed has had great success in the effective management of complex projects. His teaching approach is to mesh real workplace dynamics with theories and tools to cultivate skills that leaders can immediately apply in the field. He encourages an interactive classroom environment and emphasizes that leadership theory is only as good as its applicability to the work place.

Mr. Reed has developed three courses within the UCLA Extension Project Management Certification Program and serves on the Project Management Advisory Board.